Frequently Asked Questions
Everything you need to know about shopping with NATURALTEIN.
What materials are used in your clothing collection?
At NATURALTEIN, we prioritize sustainability. Our garments are crafted from 100% organic cotton, recycled polyester, and eco-friendly dyes to ensure comfort for you and safety for the planet.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund or exchange.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my NATURALTEIN garments?
To maintain the longevity of our eco-friendly fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and high-heat tumble drying.